A publication of the Kentucky Center for Public Service Journalism

Department for Community Based Services celebrates opening of new Calloway County offices

The Kentucky Department for Community Based Services (DCBS) officially opened its new Calloway County office Friday with a reception and tour of the facility.

DCBS is the agency that provides child and adult protective services and determines eligibility for Medicaid, welfare assistance, child care assistance, food stamps and other programs.

“Our priority is to provide quality and timely services to all families needing our assistance,” DCBS Commissioner Adria Johnson said at the event. “These new offices will help us make these connections. I am so pleased for the staff and customers of Calloway County DCBS to use these improved facilities.”

The celebration included a reception with agency leadership, local leaders from various segments of the community and other advocates and partners.

Johnson said the new 6,264 square-foot office space opened to the public this winter and combines all DCBS services into one location for easier customer service.

“We made these changes with our staff and customers in mind,” she said. “The family visitation room is clean, welcoming and safe. And co-housing our department offices means clients can get more comprehensive services and consolidate visits into one trip, saving time.”

Customer confidentiality is improved with two intake windows and a client assessment room in the lobby, plus completely private staff offices. Johnson said there are security enhancements, too, including keypad access for staff, safety glass in all the reception windows, cameras in the visitation room, and separate parking for staff.

The new location, at 3415 US Highway 641 N in Murray, also includes the local CHFS Office of the Inspector General, the agency responsible for regulating and licensing all state health care, child care and long-term care facilities.

The Calloway DCBS office is open from 8 a.m. to 4:30 p.m. central time.

To contact staff about family support services, like food benefits or medical, welfare or child care assistance, call 855- 306-8959. To contact staff about child and adult protective services, call 859-971-4757. Learn more about DCBS programs and assistance at chfs.ky.gov.

From Cabinet for Health and Family Services

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