A nonprofit publication of the Kentucky Center for Public Service Journalism

Kentucky American Water offers opportunity to help families in need through H2O Help to Others

Especially during this season of giving, Kentucky American Water wants to remind customers and the community of an opportunity to help families in need by donating to the H20 Help to Others program.

The program is administered for Kentucky American Water by Dollar Energy Fund in order to assist eligible customers in financial distress with their water bill payments.

The program is funded by donations from American Water shareholders and individuals. To make a donation, customers may add a contribution to their water bill payments, checking off the H20 Help to Others box on the back of their Kentucky American Water bill, or they may donate directly to the program via Dollar Energy Fund’s website. When donating online, contributors should select “Kentucky Utility Assistance Program.”

Kentucky American Water customers eligible for H20 Help to Others Program assistance must have a total gross household income at or below 200 percent of the Federal Poverty Income Guidelines, must have paid at least $25 toward their water bill in the previous 180 days and must have an outstanding balance of at least $50.

Customers who have been placed on payment plans or have incurred a large balance due to a leak are eligible to apply as well.

Customers may apply for assistance at any of the following social service agencies in the region:

Bourbon County Senior Center
2 Bank Row/PO Box 159
PO Box 159
Paris, KY 40361

Clark County Outreach Office
32 Meadow Street
Winchester, KY 40391

Catholic Charities of the Diocese of Lexington, Inc.
1310 West Main Street Lexington, KY 40509

Lexington Senior Center
1530 Nicholasville Road
Lexington, KY 40503

Jessamine County Community Development Office
213 South Main Street Nicholasville, KY 40356

Meeting the Needs Ministry
2340 Highway 127 North
Owenton, KY 40359

Northern Kentucky Community Action Commission
109 West Main Street Owenton, KY 40359

Scott County Community Development Office
340 East Washington St Georgetown, KY 40324

Woodford County Community Development Office
285 Beasley Road
Versailles, KY 40383

Customers with questions may also contact Kentucky American Water’s customer service center at 1-800-678-6301.

Founded in 1983, Dollar Energy Fund is a 501(c)3 organization whose mission is to improve the quality of life for households experiencing hardships by providing utility assistance and other services that lead to self-sufficiency. For more than 35 years, Dollar Energy Fund has served the limited-income community by providing more than $148 million in utility assistance grants to more than 539,000 low-income families and individuals.

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