A nonprofit publication of the Kentucky Center for Public Service Journalism

KU, LG&E earn top two spots in J.D. Power survey of residential customer satisfaction in Midwest region

According to newly released survey results, Kentucky Utilities Company and Louisville Gas and Electric Company have earned the top two rankings for residential customer satisfaction among utilities in the Midwest Mid-size region. The survey was conducted by global market research company J.D. Power.

The research company’s 2017 Electric Utility Residential Customer Satisfaction Study ranks KU first and LG&E second among the utilities’ peers.

“We take tremendous pride in this achievement,” said LG&E and KU President and Chief Operating Officer Paul W. Thompson. “Combined with our previous top rankings, this national recognition shows our employees’ dedication and consistency when it comes to going above and beyond for our customers every day.”

The study, now in its 19th year, measures customer satisfaction with electric utility companies by examining six factors: power quality and reliability; price; billing and payment; corporate citizenship; communications; and customer service. Satisfaction is calculated on a 1,000-point scale.

For detailed information about the survey results, click here for the full text of the J.D. Power press release.

From Kentucky Utilities

Related Posts

Leave a Comment