A nonprofit publication of the Kentucky Center for Public Service Journalism

BBB Scam Alert: Social Security impersonation calls hitting Central and Eastern Kentucky areas

Better Business Bureau serving Central and Eastern Kentucky is hearing from senior citizens about scammers calling them pretending to be with the Social Security Administration. Seniors reporting these calls say they’re told their numbers have been used in “criminal activity” and must call a number to keep their benefits from being suspended. “This is an old scam, but is hitting Central and...

New laws approved during Kentucky General Assembly’s 2019 session take effect June 27

Most new laws approved during the Kentucky General Assembly’s 2019 session will go into effect on June 27. That means law-abiding adults will be able to carry a concealed firearm without a permit, employers will be required to make certain reasonable accommodations for pregnant employees and electric scooters will be regulated by state law. The Kentucky Constitution specifies that new laws take...

BBB Trends: Getting a barrage of robocalls? Technically there may be a solution coming

By Sandra Guile Better Business Bureau The rise of complaints from consumers and businesses alike about the barrage of robocalls has reached a feverish pitch. As a result, the Federal Communications Commission and cell phone carriers across the nation have released the Caller Verified Program. This reactive measure is to help reduce the number of spam callers and robocalls, as scammers have improved...

BBB Trends: Get a call from an Unknown Number? Leave it alone — this is still the best advice

By Sandra Guile Better Business Bureau When was the last time you received a phone call from someone you actually wanted to hear from? Or, the phone number on the Caller ID was from a person or place that you recognized? Experts are saying cell phone owners are drowning in a sea of robo-calls: U.S. phones were inundated with 26.3 billion robo-calls last year, that’s a 46% increase from the 18 billion...