A nonprofit publication of the Kentucky Center for Public Service Journalism

Kentucky Utilities tops list in electric residential customer satisfaction for fourth consecutive year

Kentucky Utilities was recently named the top ranking mid-sized utility in Midwest electric residential customer satisfaction. The honorable distinction was awarded by global market research company J.D. Power following the company’s newly released 2019 Electric Utility Residential Customer Satisfaction Study. The study, now in its 21st year, measures customer satisfaction with electric utility companies...

Outstanding state employees honored during 2019 Governor’s Ambassador Award ceremony

Fifteen employees of the Commonwealth were awarded the 2019 Governor’s Ambassador Award (GAA) in a ceremony held at the Governor’s Mansion on Thursday. State employees who have positively influenced the lives of co-workers, customers, or the community are recognized through the award program. This year, the Personnel Cabinet received more than 160 nominations. Gov. Matt Bevin (left) presents David...

Gena Bigler: Shopping trip left me wondering if customer service is going, going and gone

The last three stores I visited were a test in patience.   The workers were distracted, often by chatting with each other, and were generally not helpful. All too frequently, employees are incapable of answering simple questions about their merchandise or the stock the store may or may not have.   At all three stores, as I was leaving I wished the staff a good evening. One looked shocked,...