A nonprofit publication of the Kentucky Center for Public Service Journalism

Kentucky Utilities tops list in electric residential customer satisfaction for fourth consecutive year

Kentucky Utilities was recently named the top ranking mid-sized utility in Midwest electric residential customer satisfaction. The honorable distinction was awarded by global market research company J.D. Power following the company’s newly released 2019 Electric Utility Residential Customer Satisfaction Study. The study, now in its 21st year, measures customer satisfaction with electric utility companies...

KU, LG&E offer tips to help homeowners prepare to minimize energy use when summer temps max out

Weather may still be fairly mild, but with summer’s official arrival upon us, it’s not too early to begin putting plans in motion to help keep energy use down during the warmest months of the year. Though managing energy consumption can sound like a tall task, it only takes following a few simple tips to make a difference that can lower usage and energy bills as well. If you’re wondering where...

Better Business Bureau warns of ‘electricity shutoff’ phone scam targeting Central Kentucky

Better Business Bureau serving Central & Eastern Kentucky has heard from local businesses this week that received calls from scammers posing as Kentucky Utilities, threatening that their power would be shut off immediately if they did not pay their bill by phone right away. These businesses also said that when they called back numbers left by the scammers, the voice greeting sounded exactly the...

PSC sets new rates for KU and LG&E; increases are smaller than those sought by the utilities

The Kentucky Public Service Commission (PSC) has set new base rates for Louisville Gas & Electric Co. (LG&E) and Kentucky Utilities Co. (KU), at levels lower than those applied for by the two utilities. The rates approved in orders issued Tuesday are the product of a partial settlement between the utilities and other parties to the case and PSC decisions on matters left unresolved by the...

Russell Cave students ‘Touch a Vehicle’ for an interactive Career Day with community professionals

By Tammy Lane Fayette County Schools The fire truck, ambulance, police car, and news crew created quite a stir outside Russell Cave Elementary, but the excitement was all in fun as students and staff welcomed more than a dozen community professionals for the school’s “Touch a Vehicle” Career Day. “They’re still trying to figure out what ‘career’ means. It’s hard for them to understand...

The Arboretum’s ‘Party for the Planet’ is rooted in Earth Month, a time to celebrate and honor the planet

By Carol Lea Spence University of Kentucky It’s Earth Month, a time to celebrate and honor the planet that sustains billions and billions of humans, animals and plants. Party for the Planet, The Arboretum’s annual rite of spring, will be “Spreading Roots” during a month of events that offers special workshops and activities focused on environmental topics for adults and children. As in past...

Kentucky’s groundwater pollution resulting from coal ash ranks among worst in U.S., new report shows

By Nadia Ramlagan Public News Service A power plant outside of Louisville ranks among the top 10 most polluted in the country for groundwater contamination by coal ash, according to a new report. Coal ash is the toxic leftover byproduct of burning coal, and coal plants produce millions of tons of it each year. The study by the Environmental Integrity Project and the environmental law firm Earthjustice...

KU, LG&E celebrate solar share program milestone with construction of first section of solar facility

Customers participating in LG&E and KU’s Solar Share Program are celebrating a major milestone as the utilities announce construction has officially begun on the first 500-kilowatt section of its new solar facility.  “Our customers who are participating in our Solar Share Program are a part of something very special for our community,” said Beth McFarland, LG&E and KU vice president–Customer...

LG&E and KU urging customers to remain vigilant as waters continue to rise, offer flood safety information

With increased flooding conditions across the region, LG&E and KU are on alert and monitoring areas within the utilities’ service territories and that run along the Ohio River. The utilities are following the river forecast and are prepared to modify service, as needed, to ensure the safety of customers within flooded areas, the general public and our crews in the field. Customers are urged...

LG&E, KU offers assistance to customers, including furloughed government workers, on energy bills

Louisville Gas and Electric Company and Kentucky Utilities Company are committed to assisting customers who may be having difficulty managing their energy bills. With the current government shutdown, the utilities are reminding all customers, including those who are furloughed government employees, of the companies’ energy bill assistance options.   “We know that customers want to be comfortable...

KG&E, Kentucky Utilities join Utilities United Against Scams to remind consumers to scammers’ tactics

As a member of the award-winning Utilities United Against Scams, Louisville Gas and Electric Company and Kentucky Utilities Company are continuing efforts to remind consumers of the tactics scammers use to steal money and to educate consumers on how they can guard against falling victim to impostor utility scams.   UUAS, a consortium of more than 100 U.S. and Canadian electric, water, and natural...

Lexington seeking two large evergreen trees for downtown holiday season celebration

Do you have a large evergreen tree that is nicely shaped and that you want removed from your property? If so, consider donating it for the City to use for Lexington’s holiday season celebration. City officials will evaluate all trees submitted for consideration. If your tree is chosen, the City and Kentucky Utilities will coordinate with the property owner to remove it in early November. There’s...

Madisonville Community College celebrates graduation of school’s first class of linemen

A new program at Madisonville Community College (MCC) is putting people to work in good jobs after only eight weeks of class. The first lineman class graduated with more than half already employed and the others expected to be employed within three months. The best part is the potential salary of $75,000 within three years and as much as six figures if they are willing to travel and work overtime....

Kentucky Utilities earns top honors in customer satisfaction, J.D. Power study reveals

Kentucky Utilities was recently named the top ranking mid-sized utility in Midwest residential customer satisfaction. The honorable distinction was awarded by global market research company J.D. Power following the company’s newly released 2018 Electric Utility Residential Customer Satisfaction Study. The study, now in its 20th year, measures customer satisfaction with electric utility companies...

Keeneland announces Kentucky Utilities as signature sponsor of grade III Transylvania Stakes April 6

Keeneland has announced that Lexington-based Kentucky Utilities Company has been named the signature sponsor of the $150,000 Transylvania (G3), to be held opening day of the 2018 Spring Meet, Friday, April 6. “Kentucky Utilities is respected throughout the Commonwealth as a business and civic leader, and we are proud to welcome them to the Keeneland family,” Keeneland Vice President of Racing and...

State Botanical Garden of Kentucky to celebrate Earth Month with annual Party for the Planet

April is Earth Month, and this year The Arboretum, the State Botanical Garden of Kentucky, will be cultivating connections all month long through their annual celebration, Party for the Planet. With the support of presenting sponsor Kentucky Utilities, the annual party offers special activities focused on environmental topics and is designed to help adults and children connect with nature. Bring the...

LG&E, KU encouraging Kentuckians to learn signs of scams as part of National Consumer Protection Week

Not long ago, scammers used traditional calls and mail to our homes to make contact with unsuspecting consumers in an effort to carry out their crimes, but as technology has advanced, scammers have too. From dialing our smartphones, to texting, emailing and employing social media, scammers have just as many tools at their disposal as we have ways to communicate. That’s why it’s more important than...

LG&E and KU Energy chairman and CEO Victor Staffieri announces retirement effective March 8

Long-time leader of LG&E and KU Energy, Victor A. Staffieri, announced Monday that he plans to retire March 8 as chairman and CEO of the state’s largest utility. Paul Thompson, who was named president and chief operating officer in January 2017, will succeed Staffieri. Staffieri, who has been in LG&E and KU’s top role since 2001, has been directly involved in the strategic transformation...

Louisville G&E, Kentucky Utilities sending help back to Puerto Rico, as part of unprecedented relief effort

Louisville Gas and Electric Company and Kentucky Utilities Company are joining the efforts of several United States energy providers, preparing to take part in a massive power restoration mission in Puerto Rico. The effort to help accelerate ongoing work to restore the island’s power, which was knocked out by Hurricane Maria, is being coordinated by the Edison Electric Institute (EEI), an industry...

KU, LG&E install new charging station in Midway to enhance accessibility for electric vehicle drivers

Located in horse and bourbon country between Lexington and Louisville, not far from the capital and less than a mile off of Interstate 64 in Midway is a passing point for travelers on their way to any number of destinations. The town is now bridging the gap in a new way – partnering with Kentucky Utilities to install a new charging station for electric vehicle drivers looking to power up. Midway...